Conflict Resolution Essay -- GCSE Business Marketing Coursework Essays

remainder ResolutionConflict in the utilization place is inevitable. People result argue, disagree, or transact an another(prenominal)(a) badly for many reasons. Racial prejudice, sexual prejudice, religious prejudice, or simply not liking some star can and exit dress conflict.Conflict resolution can be handled in a person-to-person manner (the boss talking to employees) or can be handled by dint of intermediation or negotiation. The one-on-one method will work in a small business setting where there is employee conflict or business conflict. In a larger corporate setting mediation or negotiation is often utilise to settle conflicts. Union negotiations ar a good example of this. Listed below are some methods that may be used for conflict resolution. Many of these can be used in a one-on-one setting or in a larger setting where mediation is being used to settle a conflict. 1. Separate the people from the problem. One specific technique that can work is to change the shape of the table rather than sitting opposite your opponents, sic the seating so that all the parties are sitting together confront a flip chart or blackboard where the problem is presented. That breaks it polish off that all the participants are facing the problem together, that instead of it being us against them, it is a case of all of us against it. 2. Distinguish between interests and positions. When preparing for a negotiation, or after it has begun, dont fair(a) drive What do they want? It is also important to ask, Why do they want it? It is equally important - and often more difficult - to ask the same questions about your own views. Many successful negotiators find they will be more successful if they focus on understanding their interests as they enter discussions. If they havent started out with a perfect package, the ideas of others may actually correct their final result. Negotiators who arrive with a complete package can pull in real problems. Modificatio ns to their ideas might be taken personally, they may be stubborn, and stretchability a satisfactory resolution is made more difficult.3. Consider your BATNA (Best secondary To a Negotiated Agreement). If you do not reach an agreement with the other, does that really make things worse for you? When youre selling an antique Rolls Royce and have received an offer of $43,250, you slam what another potential buyer has to do to get you... ...e gains achieved by the other side may prove to be short-term indeed. 6. Only one person can get angry at a time. This is still another means to help individuals keep a cool distributor point and pay attention to the process and the strategy, as well as the content of the negotiation. If its not your turn to be angry, the exercise of restraint can be moody into a positive opportunity to observe what is going on with a clear eye. No less important, yelling at each other is not negotiation it is confrontation. In those situations there may poss ibly be a winner but it is even more likely there will be a loser. In times past, when two property owners had a disagreement, they would hire knights and wage war to reach a conclusion. Then individual invented lawyers, and the problem-solving process became one of waging law. Our society has reached a level of sophistication in which we recognize that the costs of waging war - or waging law - are detestably high. With the use of good negotiation skills, we have the capacity to reach conclusions in a more satisfactory manner we can wage public security (Cohen). BibliographyCohen, Steven P., Mediate.com, www.mediate.com/articles/tnsc.cfm